Loading...Rastrapati Bhawan has added a helpline http://helpline.rb.nic.in/ – one can lodge a grievance and get online status updates. I haven’t tried it, but hoping this works well!
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- Comment on Dear Arvind by Satya Prakash RanjanCongrats to Arvind and his team. This does instill confidence in the electorate and common man. The road ahead is arduous, but the answer is Arvind's style: keeping it simple, being fearless, involving a large set of people in decision making. As AAP and like minded parties grow, there would be unintentional mistakes, maybe even […]
- Comment on Dear Arvind by Rajeev ShuklaArvind's accomplishment, given the situation in the country and its politics is of scale which can not be measured easily. What 'AAP' has done in one year should be role model for every leadership course worth its dime. It is an exemplary display of resolve, perseverance, planning, keeping-head-grounded and most of all flawless execution. The […]
- Comment on Dear Arvind by Paritosh SharmaHi Alok, Iv known you as a professional for about 2 years. This is my first ever comment on any of your blogs and it comes straight from the heart. Every word of it I relate with. When I started supporting AAP, I got questioned left, right and center. Iv never met Arvind, but a […]
Hello Alok, I left a note on the website saying I want to verify oif it works, I got a reference # PRSEC/E/2009/02139
attached here as a proof of pudding…
Many other government organizations have similar stuff, inluding the BMC in Mumbai. But they don’t implement it well. I have registered varius complaints, but nothing seems to move ahead till you don’t actually go and meet the officilas themselves. Then its back to stonewalling and bureaucracy. Essentially, a culture of performance is lacking so senior managers do not full up their juniors in government to deliver results.
Yesterday’s HT featured a strong case for accountability of IASs et al
Accountability is going to be very difficult. Its pretty difficult in the private sector, where very few companies meet targets consistently, so its going to very touch in municipal services and public services. The best we can do with public services is to create engagement groups that consistently and consistently engage with municipality, public utilities, etc. to highlight issues and put pressure to improve things.
I have been involved in this both at a business level and through my housing society, and its a slow and time consuming process, with mixed results. The divide between the thinking of your political representatives, bureaucrats and citizens is quite vast. The standards we seek are simply unfathomable and unreasonable to them.
So its going to take time and hard labour. I’m afraid sitting on your computer and filing complaints will not get you very far.
RYK, there is no disagreement whatsoever with both your comments. Matter of fact your views endorse what I have posted under “Govt needs an OD overhaul”. By actively engaging with various touch points of the government you have discovered a wide chasm between the system and its customers that the system hitherto is geared to view as its subjects. With the existing 3Ss, the only workable tactical approach, as you have concluded with your experience, is ‘engagement’. This approach is essential but merely a workaround till the the 3Ss are overhauled. That’s not going to happen by itself. The tactical is not opposite of strategic. Both are required. One for near term other for long.
Madam,
Please provide the status of action to vide letter NO. 1433/ M / RTI / 12 / 11 -12 dated 09/03/2012, issued by Under Secretary, President’s Secretariat, Rashtrapati Bhavan, New Delhi .
Your’s Faithfully,
– sd –
Girish Verma,
E- Mail ID. Vermagirish66@yahoo.com
Mobile : 09892121975
While agree with Sri RVK, it is noted with regret that who would investigate complaints against CVC itself. This is the valid point raised by Hon’ble Apex Court during the hearing of Sri Thomas case (famous CVC case). However, the Hon’ble Apex Court hardly render justice to Public of India. One side the Hon’ble Apex Court itself not bothered to implement its own judgements, (the Hon’ble Apex Court represented by its Asst. Registrar, without naming in the letter regretted to admit the case by citing reasoning that the Petitioner did not file it in person – hardly the apex Court expect this type of silly reason for the people of India, a vast majority of India are unable to travel or afford to engage a lawyer, due to exhorbancy of the fee collected by them, neither Govt. nor Apex Court could not do anything or render any justice to masses), and on the other side Govt. is not bothered to implement its own orders for example (DOPT orders not implemented by Railways) who shall bell the cat now?
More 0ver a large number of grievances against Hon’ble CIC were lodged with the President. Although the President is appointing authority, he/she filled these constitutional posts with retired (very old individuals retired from service, apparently sols out the posta, that must be reason one CIC/New Delhi commented in the press that the posts in CIC are occupied by vrudhas with unable to render justice. Ultimastely unable to render justice by the President of India, and got the provisions of Constitution implemented, it referred to Ministry of Justice, as if Ministry of justice would render public justice. It might be fact to note by the citizen whether they recoup the money they spent in purchasing the post or render public justice. It must be conflict of interest in their inner hear with nobody addressing the system at any level, not to speak of the incumbent new President, who apparently came from the very allegations of corruption party to occupy this August House.